Oohey. This one is going to be a whole load of honesty, with a side of realness, and a smidgen of TMI for dessert. But hey. My goal is to present the behind-the-scenes truth, so that, if applicable, you can make decisions and take action based on a realistic picture. Not a world full of staged images (which I take sometimes too—so I’m not judging), embellished income reports, and all that jazz.
My Top 8 Business Mistakes of 2016
1. Not choosing the right path during the ultimate debacle and disaster that consisted of offering services and accidentally selling more spots than I intended.
All my close friends and family know of something we affectionately call #Project50. Which was a time when my sales software was supposed to limit registrants to under 20 people (for a custom content plan I was putting together for each person), but it didn’t shut down until I noticed the error and did it manually . . . when over 55 people had registered.
Cue panic music and nervous laughter.
You see. I really hate to disappoint people. There are some parts of me that want to be “so above” caring what other people think, but at the core of who I am, I just do. I don’t like hurting people’s feelings (which makes me the worst and most confusing girlfriend ever when I’m trying to break up with someone), and I don’t like the feeling of letting someone down.
So, instead of refunding the last 30 or 40 people and potentially disappointing them because they wouldn’t be able to take advantage of the crazy price I was selling the package at, I decided to just clear my schedule (which meant not creating as much content), let people know the delivery time would be a little longer (and also offer them a refund if they understandably didn’t want to wait), then get to work trying to finish each plan—but still give each one the attention it deserved.
It was a disaster. Some people got their plans on time, other people kept getting offers to either (1) get a refund and accept a free eBook as my apology, or (2) wait a little longer and accept a free eBook as my apology. It drug on and on. I kept hoping people would just ask for a refund. And in the end I had to “force” refund a few people because I just couldn’t finish each plan.